Corporate Social Responsibility

Policy Overview
Our commitment is to create mutual advantage in all our relationships so that we will always be a preferred business partner.
We will do this by:

• understanding the needs and aspirations of individuals, customers, contractors, suppliers, partners, communities, governments and non-government organizations
• conducting our activities in ways that bring benefits to all those with whom we have relationships
• fulfilling our obligations as a responsible member of the societies in which we operate
• demonstrating respect for human dignity and the rights of individuals

We will work to build long-term relationships founded upon:

• high performance standards
• delivering on our promises
• openness and flexibility
• learning from others
• mutual interdependence
• sharing success

Policy focus
We will engage in dialogue and build relationships with many different groups to promote understanding and seek new ways of conducting our business to greater mutual advantage. We respect cultural diversity and seek mutual benefit from working together with people with diverse experiences and cultural backgrounds.
We will make others aware of our policies and expectations. We will work anywhere and with anyone provided that our policies are not compromised.
In specific relationships with:

• Individuals: We will respect their rights, culture and dignity. We will act fairly and justly
• Customers: We will provide our customers with high-quality goods and services that meet their needs. We will deliver what we promise
• Partners, contractors and suppliers: We will seek partners whose policies are consistent with our own. We will combine complementary skills, appropriate technology and experience to create greater effectiveness. We will make our contractors and suppliers aware of our own commitments and expectations, and of their responsibilities in implementing them
• Communities: Our aim is that countries and communities in which we operate should benefit directly from our presence-through the wealth and jobs created, the skills developed within the local population and the investment of our time and money in people rather than in things, so that we create sustainable human progress. We will work toward improvements that are measurable and contribute to the real, independent growth of communities where we operate. Wherever we operate, we will strive to minimize any disruption to the environment arising from our activities. We will conduct our activities with a standard of care in which our employees can take pride. We will take into consideration the specific developmental needs of communities in which we operate, through a process of open dialogue and consultation
• Governments: We will respect national sovereignty. We will work constructively with governments in the development of policy. We recognize changing public expectations of the extent to which companies should put pressure on governments on human rights issues and will seek, working in partnership with others, to resolve any tensions or conflicts arising between international expectations and national or local practices in a sensitive manner.
• Non-governmental organizations: We will seek to create mutual understanding and build constructive relationships with non-governmental organizations who have a genuine interest in our business and concerns about its impact upon individuals, society and the environment.
• Employee representative bodies: We will seek to work in good faith with trade unions and other bodies that our employees collectively choose to represent them within the appropriate local legal framework.